Understanding Modules
Understanding Modules
Resolve Actions Express modules are used for communication, remote execution, and systems integration with external services. Each module serves as an interface to its equivalent service - a mail service, telecommunication, or command executor. Each module is configured individually according to its parameters. Multiple instances of the same module can be defined by using the module instance table in the module configuration window, allowing for high availability and redundancy.
Each module is subject to the license agreement.
When switching between the modules, the related service must be restarted. The following table describes a sample of Module types:
| Module | Description |
|---|---|
| BMC - Remedy | Integrates Actions Express with BMC Remedy |
| Caller Modules | Dial-up servers for incoming and outgoing phone calls. Caller Modules are responsible for performing all IVR and telephone related workflow activities. |
| Email Modules | Email components that perform email related workflow activities such as sending and receiving emails. Similar to MS Outlook or MS Outlook express accounts. |
| Everbridge | Integrates Resolve Actions Express with Everbridge |
| MS Operations Manager | Integrates Resolve Actions Express with MS Operations Manager |
| HP Service Manager | Integrates Resolve Actions Express with HP Service Manager |
| IBM Tivoli Omnibus | Integrates Resolve Actions Express with IBM Tivoli Omnibus |
| Text Message Modules | Cellular components that send text messages to Resolve Actions Express recipients |
| Executor | Runs any type of command, batch file, or exe file on a local or remote machine. note The executor module may be installed locally or separately on each machine from which commands are executed. note The communication between the Resolve Actions Express Server and the executor module is unidirectional and is encrypted by 3DES using port 11006. |
| SYSLOG | A connector to SYSLOG Daemon |
| NetApp | Integrates Resolve Actions Express with NetApp |
| Message Queue Modules | Connectors to a Microsoft/IBM MQ components (used to manage queues of messages and requests). |
| ServiceNow | Integrates Resolve Actions Express with ServiceNow |
| SNMP Modules | Receive SNMP traps sent from external devices to Resolve Actions Express |
Choose Configuration > Modules and open the Core Components or Integrations lists. A window similar to the following is displayed:
